Refund Policy
Last updated: 15 August 2026
The short version
If SadaCast doesn't do what we said it would, you get every penny back within 30 days. No conditions, no argument.
How to ask
Email support@sadacast.com from the address you bought with, within 30 days of purchase. Tell us what went wrong if you feel like it — it helps us improve — but you do not have to justify the request.
We will approve the refund and ask Paddle, our payment processor, to return the money to your original payment method. Paddle usually completes this within 5–10 working days, depending on your bank.
Try before you buy
SadaCast runs for 14 days without a licence, with every feature enabled. We would much rather you tested it properly on your own Mac, with your own videos and your own channel, than bought it on trust and asked for your money back afterwards.
After 30 days
The 30-day window is a firm commitment, not a limit on fairness. If something goes badly wrong later — the software stops working through no fault of yours and we cannot fix it — write to us anyway and we will do the right thing.
What is not refundable
- Care Plan renewals more than 30 days after the renewal date. Cancel before the next renewal and you will not be charged again.
- Hardware, internet service, or anything else you bought from someone else in order to run SadaCast.
If you have already been refunded
Your licence key stops being valid, and the software will stop broadcasting once its trial period has passed. Your videos, settings and channel are untouched and remain yours.
Contact
support@sadacast.com — we answer every message ourselves.